Terms of Use

For the holiday homes Lena and Lisa in Glowe, Am Süßling 12 a + b.

Landlord: Schieferdecker Ferienhaus GbR, Brixener Str. 21, 16341 Panketal.

 1. Arrival and departure: Arrival is  on Saturday between 16:00 and 18:00 and departure on Saturday until 10:00. Arrival and departure times also apply to individually agreed weekdays. Departure must take place by 10.00 a.m. at the latest on the day of departure. If the departure time is exceeded, an additional overnight stay may be charged. If the tenant does not appear by 10 p.m. on the day of arrival, the contract shall be deemed cancelled after a period of 24 hours without notification to the landlord. The landlord or his representative may then freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made.

 2. Special requests: Special requests and additional agreements are generally possible. They require confirmation by the landlord. Pets must be agreed with the landlord in advance. The type and size of pets must be specified. 

3. Payment: The rental contract becomes valid upon receipt of the deposit to the landlord's account. The deposit of 25% of the rental amount is due for payment within seven days of receipt of the booking documents. Once the deposit has been paid, payment of the remaining amount is due 30 days before the start of the holiday. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment shall be deemed cancellation and shall entitle the tenant to re-let the property. Additional costs for car parking, waste and final cleaning will not be charged. 

4. Cancellation: You can cancel the contract at any time. The cancellation must be made in writing. In the event of withdrawal, you are obliged to make cancellation payments:

  • The cancellation fee is: 20,00 EUR.
  • For cancellations up to 30 days before the start of the rental period, 50% of the rental price must be paid.
  • For cancellations 29 - 7 days before the start of the rental period, 80% of the rental price is payable.
  • In the event of cancellation less than seven days before the start of the rental period or in the event of non-arrival, the full rental price must be paid.

The date of receipt of your cancellation notice counts. Any amounts already paid will be offset. You can provide a replacement person who will take over your contract under the above conditions. Written notification is sufficient.

5. Obligations of the tenant: The tenant undertakes to treat the rented property (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and / or its inventory during the tenancy, the tenant is obliged to report this to the landlord immediately. Defects and damage discovered on arrival must be reported to the landlord immediately, otherwise the tenant is liable for this damage. A reasonable period of time must be allowed for the rectification of damage and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any service disruptions, the tenant is obliged to do everything reasonable within the scope of his legal obligation to help remedy the disruption and minimise any damage incurred. On the day of departure, the tenant must remove personal belongings, dispose of household waste in the bins provided and store clean and washed crockery in the kitchen cupboards.


6. Data protection: The tenant agrees that necessary personal data will be processed within the scope of the contract concluded with him. All personal data will be treated with absolute confidentiality and used exclusively for the rental process in accordance with the GDPR.

7. Liability: The description of the two holiday homes has been compiled to the best of our knowledge. No liability is accepted for any impact on the rented property due to force majeure, power and water failures and storms. Similarly, no liability is accepted in the event of unforeseeable or unavoidable circumstances such as official orders, sudden construction sites or disruptions caused by natural and local conditions. However, the landlord will be happy to assist in rectifying the problems as far as possible. The landlord accepts no liability for the use of the play and sports equipment provided. The arrival and departure of the hirer is at their own risk and liability. The landlord is not liable for personal belongings in the event of theft or fire. The hirer is fully liable for wilful destruction or damage.